Swee Lee Essential Coverage – Others

To register for your warranty, click here!

To send your instrument for a warranty assessment, please drop it off at our Service Collection & Drop-Off Point (in our Bras Basah Store). Please note the operating hours and contact details:

• +65 6376 6141
• Monday: 2:30pm - 6:00pm
• Tuesday - Saturday: 10:30am - 6:00pm
• Closed on Sundays and Public Holidays

Periods of assessment may vary, and may take more than one day.

For the following brands, please contact their respective service centres for warranty issues as seen below:

Brand	Service Centre
Audio Technica SG	AUDIO-TECHNICA (S.E.A.) PTE. LTD 11 Ubi Road 1, #06-01 Meiban Industrial Building Singapore 408723 Email: service@audio-technica.com.sg
Audioengine	Eng Siang International Pte Ltd Blk 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building Singapore 415937 Tel: 6283 0103 Email: support@engsiang.com
Blackstar, Mackie, Vox and Zoom	City Music Co. Pte Ltd 701 Sims Drive, #02-05 LHK Building Singapore, Singapore 387383 Tel: 9839 1170 Email: technical@citymusic.com.sg
Blue Microphones	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Bose Singapore	ONE FUTUREWORLD (SINGAPORE) PTE LTD 1 North Bridge Road #01-36 High Street Center Singapore 179094 Email: customerservicesg@bose.futureworldasp.com.sg
Edifier	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Harman - AKG, Lexicon, DBX, Soundcraft	Service Centre 60 Marsiling Road, SKM Building, Level 1 Singapore 739107
Pioneer	Pioneer Electronics AsiaCentre Pte Ltd (Service Centre) 2 Jalan Kilang Barat, #04-02, Singapore 159346 Tel: 6378 7888
Rode	Kontakt International Pte, Ltd 57 Ubi Avenue 1, #03-10 Ubi Centre Singapore 408936 Tel: 6631-8470 Email: info@kontakt.com.sg

Swee Lee Essential Coverage – Others (“SL Coverage”) Terms and Conditions

1. The SL Coverage is valid only for the original purchaser (“you”) and is not transferable.

2. Your product must have been purchased from Swee Lee Holdings Pte Ltd's (“our”, “we” or “us”) retail outlets in Singapore and/or from our on-line shop at https://www.sweelee.com.sg.

3. The SL Coverage is valid for one (1) year from the date of purchase (“Coverage Period”) and only in Singapore except the following brands and product categories which are covered as listed below:

   • Focusrite and Novation - 3 years
   • Fender Amplifiers & Pro Audio - 2 years
   • Vinyl Records - 7 days
   • Strymon Power Supplies - 5 years
   • Neural DSP Quad Cortex - 3 years

4. You must have registered for the SL Coverage within the Coverage Period.

5. You must comply with the warranty claims procedure when making a warranty claim. The original purchase receipt must be presented upon our request when you request for warranty service.

6. The SL Coverage covers defects in material and workmanship under normal use and is inclusive of parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) as determined by us in our sole and absolute discretion. Any product or part replaced shall become our property.

7. The SL Coverage does not cover:

   • Any damage to the product due to accidental damage including drops and spills, negligence, modification, improper maintenance or misuse;
   • Any normal wear and tear to the product, including but not limited to discolouration, fading or damage to original finish, strings, tuners, jacks, controls, switches, speakers, vacuum tubes, corrosion or rusting of hardware and plating;
   • Any damage to the product due to overexposure to excessive humidity, temperature, sunlight, or if the product has not been kept in a safe and proper environment;
   • Any defects to the product involving subjective judgements and opinions regarding characteristics of the product or grain characteristic or colours of wood;
   • Any product whose serial number has been removed, defaced or altered with in any fashion; or
   • Any product which has undergone repairs, modifications or has been dismantled by any other person other than our technician.

8. In all cases, our technician will assess the product to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within paragraph 7 above, the warranty claim is invalid and rejected. All decisions made by our technicians will be final, conclusive and binding on you.

9. All and any incidental charges, such as consumables, shipping or delivery fees to and from us, will be borne by you.

10. You will collect your product promptly upon being notified by us. You agree that any product uncollected after six (6) months shall be deemed abandoned and may be disposed of without further notice to you in any way we deem fit. We may also claim any damages from you including any costs of the storage of the product. We reserve the right of lien for unpaid charges.

11. These terms and conditions shall be governed by and construed in accordance with the laws of Singapore.

Items Damaged In Transit

Remember to inspect all items and ensure that you are completely satisfied that your package has arrived in good condition. If you believe your item(s) have been damaged in transit, please contact us within 24 hours to let us know. We reserve the right to reject a return if we are not notified within 24 hours.

Complimentary Additional 6 Months Swee Lee Essential Coverage

We've partnered with BandLab to offer you an additional 6 months of Swee Lee's Essential Coverage for free! Simply follow the following steps to get started!

1. Log in to your Swee Lee account on our web store.
2. Click Connect with BandLab.
3. Click Continue OR if you do not already have a BandLab account, create one!
4. Done! Enjoy your free additional 6 months of Swee Lee Essential Coverage!