Return, Exchange & Refund Policy
We want you to be completely happy with your order. This Return and Exchange policy outlines our procedures for change of mind after purchase. This differs from the Warranty Policy, which covers manufacturing issues /defects.
If you are unsatisfied with your purchase, you can return it to us and exchange it for an item of equal or higher value.
To make a return, please contact us on our Contact page within 14 days of product delivery to submit your request along with proof of purchase (copy of official receipt) for the returned product, and a member of our staff will contact you after that to provide further assistance and instructions. Refunds will be made via Credit Card or bank transfer. Please note that refunds via bank transfer can take up to 14 working days.
We may, in our sole and absolute discretion, charge a restocking fee of up to 8% of the purchase price of the returned product.
Additionally, you must bear all shipping costs (if any) associated with product returns and exchanges. To minimise shipping costs, you can return your products yourself to the showroom of your choice.
All products must be returned to us in original and new condition, showing no signs of wear or use, including, but not limited to, scratches from picking, scuffs on belts, scuffs, drop marks and scratches on the product or any of the related materials that accompany it. Returned products must also include all original packaging, labels, stickers, seals, manuals, accessories, and any unremoved and intact protective materials.
This Return and Exchange Policy does not apply to items with marked-down prices, as they will be sold as is.
We will only permit refunds in exceptional situations where the returned product is found defective, and repair or replacement of such product is impossible.
This Return and Exchange Policy does not apply to the following products which are non-returnable:
- Products not purchased from a Swee Lee retail showroom or online store
- Behringer, Klark Teknik, Lab Gruppen, Tannoy, Turbosound, and Aston Microphones products
- Custom orders
- Oversized or overweight products (including but not limited to digital/acoustic pianos, keyboards, amplifiers and digital/acoustic drumsets)
- Discontinued and/or B-stock products
- Personal products or products with a hygiene concern (e.g. shoes, socks, earphones, harmonicas, instrument mouthpieces, microphones, etc.)
Please contact us if you are unsure whether your product can be returned.
Abuse of Return and Exchange Policy
We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning products that they have not purchased etc. We reserve the right to amend this policy at any time.
In our sole and absolute discretion, we may amend the terms of this Return and Exchange Policy at any time and without notice to you.