Shipping and Delivery
We currently ship within Singapore, and to selected international countries (taxes and import duties may apply).
We have teamed up with SF Express, FedEx, Music Express, FedEx and XDel for deliveries in Singapore. A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel – regardless of its size.
The vast majority of orders are delivered within 1-2 working days. There are, however, some circumstances beyond our control. You can most certainly expect your products to be delivered approximately 3-4 working days from the time of dispatch.
For orders with pianos or drums that require a set-up, please allow an additional 1-2 working days for a delivery, as we'll need to make additional delivery arrangements. Should you require a drum/piano set-up with your order, please write to us here immediately after you have made your order.
Additional fees may be charged for rescheduling missed deliveries, or repeat deliveries. We currently do not have a self-collection option.
You can use the following contact information to track your order once it's en route:
|Courier||Phone||Email or Form|
|SF Express||1 800-311-1111||SF Express Contact Form|
|Music Express||+65 6742 email@example.com|
|FedEx (For International Orders Only)||1 800-743-2626||FedEx Contact Form|
Please note that shipping may be delayed during holidays or peak periods and additional fees may be charged for rescheduling missed deliveries.
For orders to Cambodia, Indonesia, Vietnam or the Philippines, shipping costs a flat fee of $50. If you do not see the option to ship to your country upon checking out, please contact us here so we can make the best arrangements for you!
General delivery time is about 5-7 working days for the Asian region, and 7-10 working days for regions outside of Asia. However, unforeseen delays might be expected for customs clearance, weather condition or festive seasons. You are best advised to contact the delivery courier with your tracking number directly once your order has been dispatched.
While we primarily use FedEx for international orders, other couriers such as DHL might also be engaged when necessary, and a tracking number will be provided once the order is dispatched. Additional processing time might be needed when applicable due to more stringent packing for international dispatches.
Liability of FedEx for loss, damage or delay of your shipment is limited to the greater of about USD20 per kilogram or USD100 per shipment. For full insurance, kindly contact us for more information.