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Price Matching Policy

We strive to provide our customers with the best value and shopping experience. As part of our commitment to customer satisfaction, we have implemented a Price Matching Policy to ensure that you receive the most competitive prices available. Please review the following policy guidelines:

Price Match Eligibility:

  • Our Price Matching Policy applies to identical products available for purchase from both our store and a qualifying competitor. The product must be in stock and available for immediate purchase.
  • The competitor's price must be publicly advertised and verifiable at the time of the price match request. We reserve the right to verify the availability and price of the product with the competitor.

Qualifying Competitors:

Our Price Matching Policy extends to local physical retailers, local online retail stores and local authorised resellers.

Exclusions:

  • We do not price-match :

    • Prices that are contingent upon bundle purchases, membership fees, rebates, coupons, or other conditional offers are excluded from price matching.
    • Typographical errors or pricing mistakes made by competitors are not eligible for price matching.
    • Used or discontinued products.

Price Match Process:

  • To request a price match, please provide proof of the product's advertised price. This can include a physical or digital copy of the advertisement or a direct link to the website displaying the price. Alternatively, head down to any of our stores with the information above, and our friendly staff will assist you.
  • Price match requests must be at the time of purchase or before purchase.
  • Our customer service representatives will review the request and verify the eligibility based on the provided information.

Policy Modifications:

  • We reserve the right to modify or terminate our Price Matching Policy at any time without prior notice. Any changes to the policy will be effective immediately and will apply to both future purchases and pending price match requests.
  • Please note that our Price Matching Policy is subject to the discretion of Swee Lee. We are committed to reviewing each price match request carefully and fairly. We appreciate your understanding and adherence to the guidelines outlined above.

If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team.