Swee Lee Warranty

For the following brands, please get in touch with their respective service centres for warranty issues as seen below:

Brand	Service Centre
Audio Technica SG	AUDIO-TECHNICA (S.E.A.) PTE. LTD 11 Ubi Road 1, #06-01 Meiban Industrial Building Singapore 408723 Email: service@audio-technica.com.sg
Audioengine	Eng Siang International Pte Ltd Blk 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building Singapore 415937 Tel: 6283 0103 Email: support@engsiang.com
Blackstar, Mackie, Vox and Zoom	City Music Co. Pte Ltd 701 Sims Drive, #02-05 LHK Building Singapore, Singapore 387383 Tel: 9839 1170 Email: technical@citymusic.com.sg
Blue Microphones	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Bose Singapore	ONE FUTUREWORLD (SINGAPORE) PTE LTD 1 North Bridge Road #01-36 High Street Center Singapore 179094 Email: customerservicesg@bose.futureworldasp.com.sg
Edifier	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Harman - AKG, Lexicon, DBX, Soundcraft	Service Centre 60 Marsiling Road, SKM Building, Level 1 Singapore 739107
Marshall - Consumer Electronics	TC Acoustic Store @ The Adelphi 1 Coleman St, #01-17 S179803 (The Adelphi) https://sg.tcacoustic.asia/pages/visit-us
Pioneer	Pioneer Electronics AsiaCentre Pte Ltd (Service Centre) 2 Jalan Kilang Barat, #04-02, Singapore 159346 Tel: 6378 7888
Rode	Kontakt International Pte, Ltd 57 Ubi Avenue 1, #03-10 Ubi Centre Singapore 408936 Tel: 6631-8470 Email: info@kontakt.com.sg

Before sending in your instrument or product for repairs/assessment, we recommend contacting us at support@sweelee.com.sg so we can advise you accordingly.

Should you need to send in the instrument or product, here are the operating days and hours of our Swee Lee Service Centre—Collection & Drop-Off Point.

Closed on Sundays, Mondays & Public Holidays
Tuesdays - Saturdays: 10:30 am - 6.00 pm
Block 231 Bain Street, #03-27/29, Bras Basah Complex, Singapore 180231

Swee Lee Essential Coverage – Others (“SL Coverage”) Terms and Conditions

The SL Coverage is not transferable and is valid only for the original purchaser (“you”).
Your product must have been purchased from Swee Lee Holdings Pte Ltd's (“our”, “we” or “us”) retail outlets in Singapore and/or from our on-line shop at https://www.sweelee.com.sg.
The SL Coverage is valid for one (1) year from the date of purchase (“Coverage Period”) and only in Singapore except the following brands and product categories which are covered as listed below:
- Focusrite and Novation - 3 years
- Fender Amplifiers & Pro Audio - 2 years
- IK Multimedia - 2 years
- Vinyl Records - 7 days
- Strymon Power Supplies - 5 years
- Neural DSP Quad Cortex - 3 years
- Alesis - 14 days
- M-Audio - 14 days
- Headrush - 14 days
- Akai - 14 days
- Numark - 14 days
- Vinyl - 7 days
When making a warranty claim, you must comply with the warranty claims procedure. The original purchase receipt must be presented upon our request.
The SL Warranty covers defects in material and workmanship under everyday use and includes parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) at our sole and absolute discretion. Any product or part replaced shall become our property.
The SL Warranty does not cover:
- Any damage to the instrument/product due to accidental damage, including drops and spills, negligence, modification, improper maintenance or misuse;
- Any normal wear-and-tear to the instrument/product, including but not limited to discolouration, fading or damage to original finish, worn frets, strings, tuners, jacks, switches, pickups, corrosion or rusting of hardware and plating;
- Any damage to the instrument/product due to over-exposure to excessive humidity, temperature, sunlight, or if the guitar has not been kept in a safe and proper environment;
- Any defects to the instrument/product involving subjective judgements and opinions regarding characteristics of the guitar or wood grain characteristic or colour;
- Any instrument/product which has its serial number has been removed, defaced or altered in any fashion; or
- Any instrument/product which has undergone repairs, modifications or has been dismantled by any other person other than our technician.
In all cases, our technician will assess the instrument/product to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within the above, the warranty claim will be invalid and rejected. All our technicians' decisions will be final, conclusive and binding on you.
All and any incidental charges, such as consumables, shipping or delivery fees to and from us, will be borne by you.
You will collect your product promptly upon being notified by us. You agree that any product uncollected after six (6) months shall be deemed abandoned and may be disposed of without further notice to you in any way we deem fit. We may also claim any damages from you including any costs of the storage of the product. We reserve the right of lien for unpaid charges.
These terms and conditions shall be governed by and construed under the laws of Singapore.

Items Damaged In Transit

Remember to inspect all items and ensure that you are completely satisfied that your package has arrived in good condition. If you believe your item(s) have been damaged in transit, please contact us within 24 hours to let us know. We reserve the right to reject a return if we are not notified within 24 hours.

Complimentary Additional 6 Months Swee Lee Essential Coverage

We've partnered with BandLab to offer you an additional 6 months of Swee Lee's Essential Coverage for free! Simply follow the following steps to get started!

Log in to your Swee Lee account on our web store.
Click Connect with BandLab.
Click Continue OR if you do not already have a BandLab account, create one!
Done! Enjoy your free additional 6 months of Swee Lee Essential Coverage!