Swee Lee Warranty

For the following brands, please get in touch with their respective service centres for warranty issues as seen below:

Brand	Service Centre
Audio Technica SG	AUDIO-TECHNICA (S.E.A.) PTE. LTD 11 Ubi Road 1, #06-01 Meiban Industrial Building Singapore 408723 Email: service@audio-technica.com.sg
Audioengine	Eng Siang International Pte Ltd (Warranty and Support - By Appointment Only) 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building Singapore 415937 Tel: 6283 0103 WhatsApp: 8685 8087 Email: support@engsiang.com
Blackstar, Mackie, PreSonus, Vox and Zoom	City Music Co. Pte Ltd 701 Sims Drive, #02-05 LHK Building Singapore, Singapore 387383 Tel: 9839 1170 Email: technical@citymusic.com.sg
Blue Microphones	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Bose Singapore	ONE FUTUREWORLD (SINGAPORE) PTE LTD 1 North Bridge Road #01-36 High Street Center Singapore 179094 Email: customerservicesg@bose.futureworldasp.com.sg
Edifier	Ban Leong Technologies Limited Service Center 150, Ubi Avenue 4 Ubi Biz-Hub #04-01 Singapore 408825 Tel: 6512 9250 Email: support@banleong.com.sg
Harman - AKG, Lexicon, DBX, Soundcraft	Service Centre 60 Marsiling Road, SKM Building, Level 1 Singapore 739107
KRK	MUSIC BLISS LIVESOUND & MUSIC DISTRIBUTION (SEA) PTE LTD. info@gibsonguitaravenue.com.sg
Marshall - Consumer Electronics	TC Acoustic Store @ The Adelphi 1 Coleman St, #01-17 S179803 (The Adelphi) https://sg.tcacoustic.asia/pages/visit-us
Neumann	Sennheiser Electronic Asia Pte Ltd 164 Kallang Way, #03-16 Solaris @ Kallang 164 (East Wing) Singapore 349248 Tel: 69325907 https://www.sennheiser.com
Pioneer	Pioneer Electronics AsiaCentre Pte Ltd (Service Centre) 2 Jalan Kilang Barat, #04-02, Singapore 159346 Tel: 6378 7888
Rode	Kontakt International Pte, Ltd 57 Ubi Avenue 1, #03-10 Ubi Centre Singapore 408936 Tel: 6631-8470 Email: info@kontakt.com.sg
Pro-Ject	Eng Siang International Pte Ltd (Warranty and Support - By Appointment Only) 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building Singapore 415937 Tel: 6283 0103 WhatsApp: 8685 8087 Email: support@engsiang.com
Shure	Eng Siang International Pte Ltd (Warranty and Support - By Appointment Only) 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building Singapore 415937 Tel: 6283 0103 WhatsApp: 8685 8087 Email: support@engsiang.com
Universal Audio	Sinamex Electronics Pte Ltd 35 Selegie Road #B1-34 Parklane Singapore 188307 Tel: 6338 8657 Email: info@kontakt.com.sg

Before sending in your instrument or product for repairs/assessment, we recommend contacting us at support@sweelee.com.sg so we can advise you accordingly.

Should you need to send in the instrument or product, here are the operating days and hours of our Swee Lee Service Centre—Collection & Drop-Off Point.

61 Ubi Ave 1, #05-12, UB Point, Singapore 408941

Closed on Sundays, Mondays & Public Holidays
Tuesdays - Saturdays: 10:30 am - 6.00 pm

Swee Lee Warranty Terms and Conditions

The SL Warranty is not transferable and is valid only for the original purchaser (“you”).

Your product must have been purchased from Swee Lee Holdings Pte Ltd's (“our”, “we” or “us”) retail outlets in Singapore and/or from our online shop at https://www.sweelee.com.sg.

The Swee Lee Warranty should not be confused with our Used Gear Warranty.

The SL Warranty is valid for one (1) year from the date of purchase (“Warranty Period”) and only in Singapore, except for the following brands and product categories, which are covered as listed below:

Warranty Periods for Specific Brands and Products

Fender / Squier Guitars - 2 years
Heritage Guitars - 2 years
Harmony Guitars - 2 years
Focusrite and Novation - 3 years
Fender Amplifiers & Pro Audio - 2 years
IK Multimedia - 2 years
Strymon Power Supplies - 5 years
K&M - 5 years
Neural DSP Quad Cortex & Nano Cortex - 3 years
Vinyl - 7 days
Vacuum Tubes - 90 days
Power Adapters - 180 days

When making a warranty claim, you must comply with the warranty claims procedure. The original purchase receipt must be presented upon our request.

Coverage of SL Warranty

The SL Warranty covers defects in material and workmanship under everyday use and includes parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) at our sole and absolute discretion. Any product or part replaced shall become our property.

Exclusions from SL Warranty

The SL Warranty does not cover:

1. Damage Due to Misuse or Negligence

Damage resulting from misuse, abuse, or neglect of the product.
Improper handling, exposure to extreme temperatures or humidity.
Failure to follow the operational guidelines provided by the manufacturer.
Over-exposure to excessive humidity, temperature, or sunlight.
Failure to keep the product in a safe and proper environment.

2. Unauthorised Repairs or Modifications

Any repairs or modifications performed by individuals or entities not authorised by the manufacturer.
Alterations to internal circuitry, unauthorised component replacements, or modifications to product design or functionality.

3. Normal Wear and Tear

Components subject to normal wear and tear, such as guitar strings, drum pads, or digital piano keys.
Discoloration, fading, or damage to the original finish.
Worn frets, strings, tuners, jacks, switches, pickups, corrosion, or rusting of hardware and plating.
Vacuum tubes are covered under a limited 90-day warranty.

4. Cosmetic Damage

Scratches, dents, or other forms of cosmetic wear.

5. Subjective Judgment

Defects involving subjective opinions regarding the product’s characteristics.
Complaints regarding wood grain patterns, color variations, or other aesthetic elements.

6. Inadequate Ventilation or Overheating

Damage caused by inadequate ventilation or overheating of digital pianos, digital drums, amplifiers, or other electronic devices.

7. Power Surge or Electrical Issues

Damage resulting from power surges, electrical outages, or improper power supply connections.
Products must be connected to a suitable power source and protected by a surge protector.

8. Improper Use of Accessories

Issues arising from the use of accessories or external equipment not provided or recommended by the manufacturer.

9. Use Outside of Intended Purpose

Damage or malfunction resulting from using the product for purposes other than those intended by the manufacturer.
Professional use of products designed for personal or recreational use.

10. Third-Party Parts

Damage caused by the use of third-party parts, accessories, or components not approved by the manufacturer.

11. Used Gear Products

Products purchased under Used Gear do not qualify for the Swee Lee Warranty. (For Used Gear Warranty, refer to the section below.)

Warranty Claim Process

In all cases, our technician will assess the instrument/product to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within the above exclusions, the warranty claim will be invalid and rejected. All our technicians' decisions will be final, conclusive, and binding on you.

All and any incidental charges, such as consumables, shipping, or delivery fees to and from us, will be borne by you.

Product Collection Policy

You must collect your product promptly upon being notified by us. Any product uncollected after one (1) month shall be deemed abandoned and may be disposed of without further notice in any way we deem fit. We may also claim damages from you, including any storage costs. We reserve the right of lien for unpaid charges.

Refund Policy

We are unable to process cash refunds for any portion of the payment made using vouchers issued by external parties.

Governing Law

These terms and conditions shall be governed by and construed under the laws of Singapore.

Items Damaged In Transit

Remember to inspect all items and ensure you are completely satisfied that your package has arrived in good condition. If you believe your item(s) have been damaged in transit, please contact us within 24 hours to let us know. We reserve the right to reject a return if we are not notified within 24 hours.

Used Gear Warranty

Our 90-day warranty is exclusive to Used Gear and should not be confused with our Swee Lee Warranty. We stand behind the products we sell and want you to be completely confident in the products you purchase from us.

Used Gear Coverage Terms and Conditions

The Used Gear coverage is valid only for the original purchaser (“you”) and is not transferable.

Your instrument or pedal must have been purchased from Used Gear.

The Used Gear Coverage is valid for ninety (90) days from the date of purchase (“Coverage Period”).

You must comply with the warranty claims procedure when making a warranty claim. The original purchase receipt must be presented upon our request when you request warranty service.

Coverage Scope

The Used Gear Coverage covers defects in material and workmanship under regular use and includes parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) at our sole and absolute discretion. Any product or part replaced shall become our property.

Exclusions from Used Gear Coverage

The Used Gear Coverage does not cover the following:

Accidental damage to the guitar or pedal, including drops, spills, negligence, modification, improper maintenance, or misuse.
Normal wear and tear to the guitar, including but not limited to discolouration, fading, or damage to the original finish, worn frets, strings, tuners, jacks, switches, pickups, corrosion, or rusting of hardware and plating.
Environmental damage, including overexposure to excessive humidity, temperature, or sunlight, or if the guitar or pedal has not been kept in a safe and proper environment.
Subjective defects, such as opinions regarding characteristics of the guitar, grain characteristics, or colours of wood.
Tampered serial numbers—any guitar or pedal whose serial number has been removed, defaced, or altered in any fashion.
Unauthorised repairs or modifications—any guitar or pedal that has undergone repairs, modifications, or dismantling by anyone other than our technician.

Warranty Claim Process

Our technician will assess the guitar or pedal in all cases to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within the exclusions listed above, the warranty claim will be invalid and rejected. All our technicians' decisions will be final, conclusive, and binding on you.

All incidental charges, such as consumables, shipping, or delivery fees to and from us, will be borne by you.

Governing Law

These terms and conditions shall be governed by and construed under the laws of Singapore.

Complimentary Additional 6 Months Swee Lee Warranty

We've partnered with BandLab to offer you an additional six months of Swee Lee's Warranty for free! Follow the steps below to get started!

Log in to your Swee Lee account on our web store.
Click Connect with BandLab.
Click Continue, OR if you do not already have a BandLab account, create one!
Done! Enjoy your free additional six months of Swee Lee Warranty!

Please note that some brands may be excluded from our additional warranty due to brand or distributor agreements. Please contact us for more details.